Privacy Policy
Palefire Studio are committed to preserving the privacy of our visitors. We use the information that we collect lawfully, in accordance with the Data Protection Act 1998 and the Directive on Privacy and Electronic Communications 2003 as well as the General Data Protection Regulations 2018.
This policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site, as well as information on how we use cookies on this website. Please review this policy regularly in case of future changes.
WHO WE ARE
Palefire Studio Limited
Registered address: 63/66 Hatton Garden, Fifth Floor Suite 23, London, EC1N 8LE
Company registration number: 13174613
Website: www.palefirestudio.com
Email: info@palefirestudio.com
WHAT INFORMATION WE COLLECT, WHY WE DO THIS AND WHO WE SHARE THIS INFORMATION WITH
Depending on our interaction with you, both on our website and via email and phone contact, Palefire may store various pieces of your personal data.
Please be assured that we will never sell your data and will only pass it on to third parties as described below.
INFORMATION PROVIDED VOLUNTARILY BY YOU
WHAT?
Information provided when you register/email us for information or make a purchase. This data may include your email address, name, phone number and invoicing/delivery address.
We accept payments through Stripe (online/through invoicing). When processing payments, some of your data will be passed to our payment providers, including information required to process or support the payment, such as the purchase total and billing information.
We do NOT store credit/debit card information on our servers.
WHY?
We use this data to provide our services to you. For example, to respond to requests for information, place orders, communicate with our suppliers and customers, process orders, communicate with our payment provider, prevent fraud and dispatch goods.
We use your location information on our website to calculate taxes and shipping costs.
We may also use the information for PR and marketing. For example, providing you with information that you may be interested in such as new product launches, sales, our attendance at events and any change to our products or website. For PR and marketing, after a request from you for regarding our products, we may send you a follow up subscriber email, which would then allow you to actively opt-in to our marketing information. You can opt-out of this at any time.
WHO DO WE SHARE THIS WITH?
– Stripe (our payment provider)
– Delivery companies
– Squarespace (our website provider)
SOCIAL MEDIA LINKS
If you click on the Instagram button on our header or footer, this will take you off our website and onto those websites. At that point they will have their own policies on privacy and cookies for you to consider. Please see those company websites for more information.
USE OF COOKIES
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
We use the following cookies to optimise your experience on our Site and to provide our services.
FUNCTIONAL AND REQUIRED COOKIES
Name and Purpose
_acloggedin: Used in connection with customer account.
_client_acloggedin: Used in connection with customer account.
algoliasearch-client-js: Used in connection with checkout.
CART: Used in connection with checkout.
CHECKOUT_WEBSITE: Used in connection with checkout.
client_username: Used in connection with customer account.
Commerce-checkout-state: Used in connection with checkout.
Crumb: Prevents Cross-site request forgery (CSRF).
hasCart: Used in connection with checkout.
Locked: Used in connection with customer account.
PHPSESSID: Used during checkout.
remember_client: Used in connection with customer account.
siteUserCrumb: Prevents Cross-site request forgery (CSRF) for logged in site users.
SiteUserInfo: Used in connection with customer account.
SiteUserSecureAuthToken: Used in connection with customer account.
ss_cookieAllowed: Cookie preferences.
Test: Browser cookie test.
ANALYTICS AND PERFORMANCE COOKIES
Cookie Name and Purpose
ss_cid: Squarespace analytics.
ss_cpvisit: Squarespace analytics.
ss_cvisit: Squarespace analytics.
ss_cvr: Squarespace analytics.
ss_cvt: Squarespace analytics.
By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies / or AboutCookies.org or many other websites.
Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site.
HOW YOUR DATA IS STORED
Your data is stored on our computers (password protected), emails (password secured) in hard copy form (securely held), on our cloud storage (password secured) and on our website (password secured). Some data is also stored by our payment providers (Stripe).
In operating our website, it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing and processing. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is stored securely.
Please follow the links for more information on their policies.
Unfortunately, the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk. We do not store credit card details- these are held and processed by our payment gateway.
DISCLOSING YOUR INFORMATION
We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:
– In the event that we sell any or all of our business to the buyer.
– Where we are legally required by law to disclose your personal information.
– To further fraud protection and reduce the risk of fraud.
THIRD PARTY LINKS
On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.
WHAT RIGHTS YOU HAVE OVER YOUR DATA
You have the right to access any information that we hold relating to you. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
CONTACTING US
Please do not hesitate to contact us regarding any matter relating to this Privacy and Cookies Policy via email at: info@palefirestudio.com